FAQ

the Product.

Vital's original designs are bold, modern, and colorful. Our products are created in small batches by hand in our studios in Denver, or with carefully sourced partners. To that end, all items will have unique characteristics. Images may not be an exact replica of the items received, but instead should be taken to represent the form, shape, style, and quality the customer can expect.

We are not creating uniforms, so do not expect uniformity.

Origin.

Our clear glassware is made in the USA, as is much of our clothing. If you have questions about a specific item's origin please give us a call.

Payment.

We accept payment with a credit or bank debit card. Items shipped within Colorado or picked up at our studio are charged 7.65% sales tax. If you have questions about payment, please contact us.

Domestic Shipping.

We offer FREE shipping within the US on:

      All clothing, hats, totes, tea towels, and accessories. 

      All orders over $45.

Flat rate shipping of $7 applies to glassware purchases under $45 (not including tax and shipping costs) to be delivered within the US.

Domestic orders are shipped USPS First Class with delivery confirmation -or- USPS Priority Mail -or- FedEx Ground / Home Delivery, depending on final package weight.

Available shipping rates and methods are shown in the Shopping Cart once you enter the destination address. To request shipping insurance or an expedited shipping method not shown in the Shopping Cart, please contact us before placing your order. You can email shop@vitalindustries.com or call us at (303) 433-1765 to confirm price and availability.

Orders generally leave our studio within 2 to 4 business days of your purchase (~2 weeks for Custom items). If for some reason this is not possible, we will notify you with the scheduled ship date. Please allow appropriate shipping time.

International Shipping.

All international orders are shipped via US Postal Service. Rates are based on weight and destination. Orders generally leave our studio within 2 to 4 business days of your purchase (~2 weeks for Custom items). If for some reason this is not possible, we will notify you with the scheduled ship date. International shipping often takes a few weeks to arrive, and tracking is not always available. Please allow appropriate shipping time.

If you'd like insurance or an expedited shipping method, please email shop@vitalindustries.com and we will get you a quote. We are unable to provide tracking information for international orders.

You are responsible for any duties, import taxes, etc that may be required by the destination country, and we can only declare actual value for all packages. Packages cannot be marked as gifts. We are not responsible for lost or mis-delivered packages on international shipments. If you would like to purchase shipping insurance, please contact us before placing your order. You can email shop@vitalindustries.com to confirm price and availability.

Sold Out?

If we are momentarily sold out of an item you would like, please contact us and we will let you know when it will be available again - sometimes it's just a matter of a day or so. Items labelled Discontinued are not being reprinted, and are only available in the sizes and quantities noted.

Custom Printing.

We offer custom printing on glassware. Options include personalized monograms, and custom printing of your artwork / logo / etc. Please check out the Custom section for options and details. Custom orders typically leave the studio within 1-2 weeks of artwork approval.

Custom and Customized items must be paid in full before the items can be printed. Once design proofs have been generated, if a custom item is cancelled, a cancellation fee of the full item cost or $150 (whichever is lower) will apply. An individual cancellation fee applies for each custom product or artwork.

Artwork specifications appear on the page with each custom item. Please adhere to these specifications for best results, and contact us if you have any questions. It is the customer's responsibility to ensure that artwork is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before submitting and/or approving artwork.

It is assumed that any copyright, trademark, or patent permission is obtained by you, the customer. Vital Industries will not be held responsible or liable for any infringement from printing or reproducing copyrighted or trademarked artwork, logos, text, etc. Vital Industries assumes no responsibility for researching or authenticating the rights held by any customer to any trademark or license, as it relates to any design or logo reproduced on behalf of a customer. Any and all liability for any act of trademark infringement rests with the customer, and customer shall indemnify Vital Industries against any and all actions resulting from trademark issues. Customer represents, warrants, and guarantees that it is the lawful owner or authorized user of the content submitted and that the content does not infringe upon the property rights, intellectual property rights, or other rights of other parties. It's important, so make sure you've got the right permissions to use what you want us to print!

If you have questions or would like a price quote for a large custom order, please contact us.

Returns and Exchanges.

If you are unhappy with your product or it was damaged in shipment, please contact us within 25 days of receipt. Items damaged in shipment to US destinations will be replaced ASAP. We cannot provide refunds for items lost or damaged in transit to other countries.

We will provide a refund or exchange (domestic shipments only) for any unused items in original condition, less shipping charges. Credits or replacement items will not be sent until we receive the item to be returned. We need to be notified of returns or exchanges before you return the item, and items must be returned to our studio within 30 days of original payment. Returns or exchanges on custom printed orders is determined on a case by case basis at the sole discretion of Vital Industries. 

the Locals.

Added bonus to those located in the Denver area: so are we! You are welcome to pick up your purchase from us. Our studio is located at 5138 E. 39th Ave, Denver 80207. Enter the coupon code "STUDIOPICKUP" when you check out. You will not be charged shipping, and we will email you when your order is ready to pick up.

Wholesale.

Please complete a wholesale account request. We are not reviewing consignment requests at this time. 

Trade Program.

We offer an extensive trade program for interior designers, architects, set designers / stagers, home developers and professionals in the hospitality and food & beverage industries. Contact us by email or phone (303) 433-1765 for more information.

Donations.

We consider donation requests on a rolling basis. Primary consideration is given to causes that align with our mission and values. Please email your request to shop@vitalindustries.com.

Other Places to Find Us on the Internet.

Instagram

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Contact Information & Hours.

Address: 5138 E. 39th Ave, Denver, CO 80207

Phone: (303) 433-1765

Studio hours are 9-5pm Mountain Time, or by appointment. Closed holidays.

See our location on a Google map.